Refund Policy

Our Commitment

We want you to be satisfied with XCreator CRM. If the product isn't working for you, we'd rather give you your money back than keep a customer who isn't happy.

14-Day Money-Back Guarantee

If you're not satisfied with XCreator CRM for any reason, contact us within 14 days of your first payment and we will issue a full refund — no questions asked. This applies to first-time subscribers only.

Cancellations

You can cancel your subscription at any time from the billing portal in your dashboard. When you cancel, you will not be charged again. You will continue to have access to paid features until the end of your current billing period. We do not offer partial-month refunds for cancellations mid-cycle.

Exceptions

Refunds will not be issued in the following circumstances:

• Requests made more than 14 days after the charge date (outside the guarantee window)
• Accounts found to be in violation of our Terms of Service
• Renewals on existing subscriptions (only first payments are eligible)

How to Request a Refund

Email hello@xcreatorcrm.com with the subject line "Refund Request" and include the email address associated with your account. We will process eligible refunds within 5 business days. Refunds are returned to the original payment method.

Questions

If you have any questions about billing or refunds, we're happy to help at hello@xcreatorcrm.com.